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Customer Success

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Product-Led Growth
Product-Led Sales
Customer Success

Customer Success

We explore best practices in the world of customer success, from designing effective onboarding processes to measuring customer satisfaction and loyalty.

Top 20 Customer Success Tools of 2024

20 customer success tools under five different categories: engagement, support, onboarding, relationship and analytics.

The Best Churn Prediction Software: 9+ Tools

The popular churn prediction tools in 2024 are Churnly, Vitally, Churnfree, Planhat, UserMotion, Journy.io and more.

Building Churn Prediction Model: Setup Guide

Churn prediction is simply identifying signals that a customer is at high risk of unsubscribing or abandoning your product.

B2B Customer Journey Map: Starting Guide + Templates

Discover key steps to create a B2B customer journey map, ensuring improved engagement and higher retention rates.

7 Aha! Moment Examples from Major SaaS Companies

We researched 7 SaaS companies to find out Aha! moments that have fastened their user adoption and we want to share some tips for your SaaS.

Customer Health Score Guide in SaaS

Customer success is one of the most essential parts of a SaaS business, and the Customer Health Score is an important way to measure this.

What is Customer 360 in B2B SaaS?

Let’s understand what is Customer 360 and the role of it in B2B SaaS to improve customer engagement, lower costs and drive revenue growth.

How to Calculate Customer Retention Cost (CRC)?

Let’s explain how to calculate customer retention costs and tips on how to reduce these costs for your SaaS business.

Best Practices for SaaS Customer Churn Management

We’ll define what churn is and why it’s important for SaaS products, and explore the effectiveness of churn management in the market.

Predictive Lead Scoring Software for B2B SaaS

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