Customer Health Scoring
Monitor accounts in 360° view with customer health scores, spot upsells, cross-sells, renewals, and even churn risks, and guide them through best practice playbooks.
- 14-day free trial
- No credit card required
- SOC 2 compliant
Partners with
Take the Guesswork out of Lead Scoring
Collect data from every stage of the customer lifecycle, giving your team the power to confidently drive revenue.
Multi-Dimensional Customer Health Scoring
Multidimensional analysis helps identify customers at risk of churn, potential for upselling, or those needing extra support. By integrating insights from across your data spectrum, you can accurately gauge customer health, prioritize outreach, and tailor interactions to maximize retention and growth opportunities
Proven tactics for each scenario
See all the relevant account data and details in one place. With customer health scores, GTM teams can understand the customer journey and act on key customer insights.
Don’t miss Churn Signals
Detect intention signals to seamlessly prioritize your leads and accounts. Focus on those with the highest revenue potential, or at risk of churn, ensuring your efforts are always well-placed.
Proven tactics for each scenario
Improve your customer retention and expansion with our expert-made playbooks for all scenarios. Our guides provide actionable tactics for addressing churn risks and nurturing growth opportunities.
Seamless Integration
UserMotion seamlessly integrates with your SaaS tool stack, gathering all necessary events and data to detect intention signals, and bring its powerful insights directly into your workflow.
What Makes UserMotion Unique?
Quick to set up, simple to use, and with numerous integrations. But there’s more. Explore some of our features and capabilities.
Predictive Lead Scoring
Predictive Lead Scoring algorithm identifies high-potential leads and ranks them based on buying signals, product usage data, Ideal Customer Profile Score, and more.
ICP Matching
UserMotion enhances your targeting strategy by precisely matching leads with your Ideal Customer Profile (ICP), ensuring you focus your efforts on the prospects most likely to convert and grow with your solution.
PQL Scoring
UserMotion's PQL (Product Qualified Lead) Scoring algorithm identifies high-potential leads directly within your product usage data, enabling targeted engagement that maximizes conversion opportunities.
Customer Health Score
Customer 360 provides actionable insights and a Customer Health Score from customer interactions, encouraging proactive engagement, lowering churn, and building long-term relationships.
Expert Made Playbooks
Our Expert-made Playbooks are created using industry best practices to provide actionable step-by-step guidance to your GTM teams to engage customers and maximize conversion rates.
Enterprise-Grade Security
UserMotion delivers all enterprise-grade security. We protect your data with SOC 2 Type II compliance, regular security audits, and strict GDPR readiness. Single Sign-On simplifies access while customizing permissions.
Frequently Asked Questions
What is Customer 360?
How does UserMotion’s Customer 360 feature differ from others?
UserMotion’s Customer 360 goes beyond data visualization. Teams can track accounts throughout the customer journey with 360° insights. UserMotion gives you best practice playbooks to help customers with upsells, cross-sells, renewals, and churn risks. Your team also has real-time alerts, customer segmentation, and expert playbooks to drive revenue at every customer stage.
Can UserMotion’s Customer 360 help with customer segmentation and real-time alerts?
Absolutely! UserMotion’s Customer 360 lets you easily segment customers to find expansion or churn risks. Our real-time alerts keep you ahead of the curve and ensure you never miss a critical customer interaction.
How does UserMotion’s Customer 360 enhance customer health scoring?
UserMotion’s Customer 360 puts all customer data in one place. It turns huge data sets into actionable engagement and satisfaction insights. GTM teams can optimize retention and expansion strategies by mapping the customer’s entire journey. Scoring isn’t everything—it’s understanding and acting well.
Latest Resources for Customer Health 360
Top 20 Customer Success Tools of 2024
20 customer success tools under five different categories: engagement, support, onboarding, relationship and analytics.
Customer Health Score Guide in SaaS
Customer success is one of the most essential parts of a SaaS business, and the Customer Health Score is an important way to measure this.
What is Customer 360 in B2B SaaS?
Let’s understand what is Customer 360 and the role of it in B2B SaaS to improve customer engagement, lower costs and drive revenue growth.
