Last Updated: 9 February 2024
At UserMotion, we strive to ensure that our customers are completely satisfied with our sales intelligence platform. We understand that circumstances may change, leading you to reconsider your subscription with us. Below, you’ll find our refund policy, designed to be fair and transparent.
1. Trial Period
UserMotion offers a 14-day free trial period for new users to explore the features and capabilities of our platform without any financial commitment. We encourage you to utilize this trial to determine whether UserMotion meets your needs.
2. Subscription Cancellations
Subscriptions can be cancelled at any time. If you decide to cancel your subscription, please do so before your next billing cycle to avoid future charges. Cancellations can be made directly through your account settings or by contacting our support team at [firstname.lastname@example.org].
3. Refund Eligibility
- Monthly Subscriptions: Users who subscribe to our monthly plan and wish to cancel may do so at any time, but please note that we do not offer refunds for partial months. If you cancel, you will have access to your subscription until the end of your current billing cycle.
- Annual Subscriptions: For users with annual subscriptions, refunds are available within [insert number of days, typically 30] days of purchase or renewal. If you find that UserMotion is not a fit for your needs within this period, you can request a full refund.
4. How to Request a Refund
To request a refund, please contact our support team at [email@example.com] with your account details and the reason for your refund request. We will review your request and get back to you as soon as possible, typically within 5 business days.
5. Refund Processing
Approved refunds are processed to the original method of payment within 10 business days. Please note that processing times may vary depending on the payment provider.
Please note that certain services or add-ons may not be eligible for refunds. This includes but is not limited to custom integrations or consulting services.
7. Changes to Our Refund Policy
We reserve the right to modify this refund policy at any time. If we make changes, we will post the updated policy on our website. Your continued use of the service after any changes signifies your agreement to the new terms.
8. Contact Us
If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at [firstname.lastname@example.org].